As an HR manager at a growing company, you may have to spend hours juggling employee records, chasing approvals, and manually tracking attendance. Deadlines are tight, and your team struggles to keep up with performance reviews and onboarding new hires. It’s chaotic, time-consuming, and holding your team back from actually focusing on internal relations with employees. 

Many businesses face similar challenges as they scale. Zoho People is a powerful HR management tool designed to simplify and automate your HR processes. With a stellar Capterra rating of 4.4/5, Zoho People is making waves as a top choice for businesses of all sizes. 

But how do you know if it will be a reliable platform for your specific requirements? 

In this Zoho People review, we’ll cover everything you need to know: features, ratings, pros and cons, and ease of use. Whether you're an HR manager, small business owner, or part of a growing team, this review will provide actionable insights to help you decide if Zoho People is the right fit for your HR needs in 2025. Keep reading to explore!    

Zoho People: An Overview

Zoho People is a cloud-based HR management software designed to streamline your HR processes. It offers tools for managing employee data, tracking time, and automating HR tasks. This platform simplifies everyday HR activities, making it a favorite among businesses.

Small to medium businesses (SMBs) and large enterprises widely use Zoho People. Its flexible features cater to a broad audience, from startups to established companies looking for efficient HR solutions. Whether you're a growing team or a large corporation, Zoho People adapts to your needs.

Zoho People’s pricing plans are designed to suit various business sizes and budgets. The Free plan covers basic HR needs, perfect for small teams. The Standard and Professional plans add more advanced features for growing businesses. For larger companies with complex needs, the Premium and Enterprise plans offer comprehensive solutions. This tiered approach ensures you find the right fit for your company. 

In this Zoho People review, we’ll dive deeper into its features, ratings, and how it compares to competitors. Next, let’s explore Zoho People’s ratings breakdown to see why it’s rated 4.4/5. 

Zoho People Ratings Breakdown (2025)

Zoho People holds an impressive overall Capterra rating of 4.4/5 in 2025. This score reflects a balanced mix of strong features, user-friendly design, and reliable support. 

User Interface (UI) and Experience: 4.6/5

The intuitive interface simplifies HR tasks for both employees and managers. The dashboard is clean, responsive, and easy to navigate. Users praise its seamless design, which enhances productivity. 

Features and Functionality: 4.5/5

Zoho People offers a rich set of features, from self-service portals to performance management. It’s equipped to handle various HR needs, making it a versatile choice for businesses. 

Customer Support: 4.3/5

Users report positive experiences with Zoho’s customer support team. The support is timely, knowledgeable, and available through multiple channels, ensuring issues are resolved promptly. 

Value for Money: 4.2/5

Zoho People provides robust features at competitive pricing. Many users feel they get excellent value for their investment, particularly when compared to other HR solutions.

The ratings are derived from a combination of customer feedback and expert reviews. Regular updates and community engagement also play a role in maintaining these scores.

Next, let’s look into the key features that contribute to Zoho People’s strong reputation in the market. 

Zoho People Key Features 

Zoho People is packed with features that cater to various HR needs, making it a versatile choice for businesses. Whether you're handling routine tasks or managing complex HR workflows, this platform offers tools that simplify the process. This section of the Zoho People review explores the key features that contribute to its strong reputation. 

Employee Self-Service Portal

The Employee Self-Service Portal lets your team take control of their own HR-related tasks. Employees can easily update personal information, check their attendance records, and apply for leave without needing to contact HR. 

This self-service approach not only saves time for your HR department but also promotes a sense of independence among employees. For example, an employee can request leave, track its approval status, and view their leave balance—all from one portal. 

Time Tracking and Timesheets

Accurate time tracking is essential for efficient payroll and project management. Zoho People simplifies this process with intuitive timesheets. Employees can log their working hours, breaks, and overtime, while managers can review and approve timesheets with ease.

This feature helps in maintaining transparency and ensuring compliance with labor regulations. Additionally, businesses that bill clients based on hours worked can use these timesheets for accurate invoicing.  

HR Process Automation

Automating repetitive HR processes can significantly improve productivity. Zoho People offers automation for various workflows, including onboarding, leave approvals, and performance reviews. 

For instance, onboarding a new employee becomes smoother with automated document submissions, task assignments, and welcome emails. This not only speeds up the process but also ensures a consistent experience for all new hires. By reducing manual tasks, your HR team can focus on more strategic initiatives. 

Performance Management

Performance management is crucial for tracking employee growth and aligning individual goals with company objectives. Zoho People allows you to set Key Performance Indicators (KPIs), conduct regular performance appraisals, and provide constructive feedback. 

This feature supports ongoing development by helping managers and employees identify strengths and areas for improvement. For example, regular performance reviews can highlight high performers and guide targeted training programs. 

Learning Management

Keeping your team updated with the latest skills and knowledge is vital in today’s fast-paced work environment. The Learning Management System (LMS) in Zoho People offers a wide range of training modules and certifications. 

Employees can enroll in courses, track their progress, and earn certifications, all within the platform. This feature is particularly useful for organizations looking to build a culture of continuous learning and professional development. 

Mobile App Accessibility

In a world where remote work and flexible schedules are becoming the norm, mobile accessibility is more important than ever. Zoho People’s mobile app ensures that employees and managers can access key features anytime, anywhere. 

From checking attendance to approving leave requests, the app provides the convenience of managing HR tasks on the go. This flexibility helps in keeping the workforce connected and engaged, regardless of their location. 

Integration with Other Zoho Products

Zoho People doesn’t operate solely. It integrates seamlessly with other Zoho products like Zoho CRM, Zoho Projects, and more. This integration creates a unified system where HR processes can connect with other business functions. 

For instance, syncing Zoho People with Zoho Projects allows project managers to allocate resources based on real-time employee availability. Similarly, integration with Zoho CRM helps in aligning HR with sales and customer service efforts.

With these robust features, Zoho People caters to a wide range of HR needs. In the next section, we’ll compare Zoho People with its top competitors to understand its position in the market and where it excels.

Zoho People: Pros and Cons

Here’s a quick look at the pros and cons of Zoho People, helping you decide if it’s the right fit for your business. 

Zoho People Pricing Plans for 2025

Zoho People offers flexible pricing plans designed to meet various business needs. Whether you're a small startup or a growing enterprise, there's a plan that fits your budget and requirements. In this Zoho People review, we'll break down each plan and provide tips for choosing the right one.  

Prices are based on annual billing. 

Additional Costs for Customizations or Integrations

While each plan offers a robust set of features, additional costs may apply for the following:

• Custom Integrations: Connecting Zoho People with third-party applications may incur extra charges.

• Advanced Customizations: Tailoring the platform to specific business needs could require additional investment. 

Tips for Selecting the Right Plan for Your Business 

• Assess Your Needs: Determine the essential features your HR team requires.

• Consider Team Size: Ensure the plan supports your current number of employees and anticipated growth.

• Budget Constraints: Choose a plan that aligns with your financial resources.

• Scalability: Opt for a plan that can grow with your business to avoid frequent upgrades.

• Trial Period: Take advantage of Zoho People's free trial to test features before committing.

Understanding the pricing structure and features of each plan will help you make an informed decision that best suits your business needs.

Expert Verdict: Is Zoho People Worth It in 2025? 

In this Zoho People review, we’ve highlighted its impressive 4.4/5 overall rating. The platform excels with a 4.6/5 in user interface and experience. Features and functionality score 4.5/5, offering comprehensive tools for HR management. Customer support, rated at 4.3/5, is reliable and responsive. With a 4.2/5 for value for money, Zoho People delivers robust HR solutions at competitive prices. 

Is Zoho People an Ideal Choice For You? 

Zoho People is ideal for small to medium-sized businesses seeking an affordable HR solution. It suits industries like tech startups, retail, and professional services, where efficient HR processes are crucial. 

Larger enterprises might find it useful for specific teams or divisions, although scalability could be a limitation. Companies that already use other Zoho products will benefit from seamless integrations, making it a natural choice for expanding their software ecosystem. 

Zoho People stands out for its balance of features, affordability, and ease of use. Its wide range of HR tools covers essential needs like employee management, time tracking, and process automation. The pricing structure is transparent and flexible, catering to different business sizes and needs. 

If you value a user-friendly interface and reliable support, Zoho People is a smart investment for 2025. While it may not scale well for very large enterprises, it offers exceptional value for growing businesses.

Conclusion

In this Zoho People review, we’ve explored the platform’s key features, ratings, and pricing. Zoho People is a solid choice for businesses looking for an intuitive, affordable HR solution. Its range of features, user-friendly interface, and competitive pricing make it a strong contender for small to medium-sized businesses. While scalability for larger enterprises might be a concern, it serves growing companies well.

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